1. Who we are
Nexio Digital Solutions ('Nexio', 'we', 'us') is a digital agency based in Nairobi, Kenya, providing web design, hosting, brand design and AI automation services. You can contact us at info@nexio.co.ke or +254 143 439 699.
Legal
Privacy Policy.
Your trust matters. This policy explains what we collect, why, and the controls you have.
Last updated: January 2026
2. Information we collect
We collect information you provide directly — name, email, phone, company and project details — when you submit our contact form, request a quote, or sign a service agreement. We also collect basic technical information (IP address, browser, pages viewed) via cookies and analytics for the purpose of improving our website.
3. How we use your data
We use your information solely to respond to enquiries, prepare proposals, deliver contracted services, send invoices, and communicate project updates. We never sell your data and we do not share it with third parties for marketing.
4. Cookies & analytics
We use a minimal set of first-party cookies and privacy-respecting analytics (Google Analytics 4 with IP anonymisation) to understand how visitors use the site. You can disable cookies in your browser settings without affecting core functionality.
5. Data storage & security
Data is stored on encrypted infrastructure within reputable cloud providers. Access is restricted to authorised Nexio staff under signed confidentiality agreements. We retain enquiry data for up to 24 months unless you request earlier deletion.
6. Your rights
Under the Kenya Data Protection Act 2019 and GDPR (where applicable), you have the right to access, correct, delete or export your personal data, and to withdraw consent at any time. To exercise these rights, email info@nexio.co.ke.
7. Third-party services
Some features rely on trusted processors — Google (analytics), Cloudflare (hosting/CDN), email providers and payment processors. Each operates under their own privacy terms and is contractually required to protect your data.
8. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via this page with an updated revision date.